FAQs

Frequently Asked Questions (FAQs)

1. What products does PETALMART & CO sell?

We specialize in women’s fancy jewelry and fashion products, including:

• Bangles
• Necklaces
• Rings
• Bracelets
• Earrings
• Charms & Dangles
• Gift Products
• Handmade Jewelry and Fashion Items

Our products are designed to add elegance and style to every occasion.

2. How can I place an order on PETALMART & CO?

To place an order:

1. Browse our collection and select your desired products.
2. Add items to your cart.
3. Proceed to checkout and fill in your details.
4. Choose your payment method and complete the purchase.
5. You will receive an order confirmation email with your order details.

3. What payment methods do you accept?

We accept a wide range of secure payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• UPI
• Net Banking
• Cash on Delivery (COD)
• Wallets (Paytm, PhonePe, etc.)

4. How can I track my order?

Once your order has been shipped, you will receive an email or WhatsApp notification with a tracking number and link. You can use this to track your order status directly with the courier service.

5. Do you offer international shipping?

Currently, we only offer domestic shipping within India. We do not ship internationally at this time.

6. How long will it take to receive my order?

• Standard Shipping: 5–7 business days
• Express Shipping: 2–4 business days (if available)
  Please note that delivery times may vary based on your location, and during busy seasons, it may take a little longer.

7. Can I cancel my order?

You can cancel your order as long as it has not yet been shipped. Once your order is dispatched, it cannot be canceled. Please contact us as soon as possible at support@petalmart.com or WhatsApp +91 9444354165 to request a cancellation.

8. What is your return policy?

We accept returns within 7 days of receiving the product, provided the item is in its original condition, unused, and in its original packaging. Products damaged during transit, defective items, or wrong deliveries are eligible for a return. For more information, please visit our Refund and Returns Policy.

9. How do I return an item?

To return an item:

1. Contact us at support@petalmart.com or WhatsApp us at +91 9444354165 with your order details.
2. Once your return request is approved, we will send you instructions on how to return the product.
3. Pack the item securely and ship it back to us.

10. Can I exchange an item?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the product and place a new order.

11. How do I contact PETALMART & CO?

For any inquiries, you can reach us via:

• Email: support@petalmart.com
• Phone/WhatsApp: +91 9444354165

12. Is my personal information secure?

Yes! At PETALMART & CO, we take your privacy seriously. We use secure encryption to process payments and protect your personal information. For more details, you can refer to our Privacy Policy.

13. Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they reach you in perfect condition.

14. How can I stay updated on new products and offers?

You can subscribe to our newsletter by entering your email address at the bottom of our website or follow us on our social media platforms for the latest updates, product launches, and exclusive offers.

If you have any other questions or need further assistance, feel free to contact us!