Refund and Returns Policy

At PETALMART & CO, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy explains the terms and process for returning items and requesting refunds.

1. Eligibility for Returns

1.1 Returnable Items:
We accept returns for the following reasons:

• Items that are damaged or defective upon delivery.
• Items that are incorrect or not as described.

1.2 Non-Returnable Items:
The following items are not eligible for return:

• Personalized or customized products.
• Items purchased on clearance or as part of final sale promotions.
• Products that show signs of use, wear, or tampering.

2. Conditions for Returns

2.1 Timeframe:

• Returns must be initiated within 7 days of receiving the product.
• Requests made after this period will not be accepted.

2.2 Original Condition:

• Products must be unused, unwashed, and in their original packaging with all tags and labels intact.

3. Return Process

3.1 Step 1: Initiate a Return

• Email us at support@petalmart.com or WhatsApp us at +91 9444354165 with:
  • Order ID
  • Reason for return
  • Clear images of the product showing the issue (if applicable).

3.2 Step 2: Approval and Instructions

• Once your request is approved, we will provide instructions for returning the item.

3.3 Step 3: Ship the Product

• Package the product securely to avoid damage during transit.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Policy

4.1 Refund Eligibility:
Refunds are processed for:

• Approved returns for defective, damaged, or incorrect items.
• Canceled orders (if cancellation is requested before shipment).

4.2 Refund Method:

• Refunds will be issued to the original payment method (e.g., credit card, bank account) within 7–10 business days of receiving and inspecting the returned item.

4.3 Partial Refunds:
In certain situations, only partial refunds may be granted if the product shows signs of use or is missing parts.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately with details and images of the issue.
• We will either replace the item or issue a refund after verification.

7. Cancellation Policy

Orders can only be canceled before they are shipped. Once shipped, the order will need to follow the return process.

8. Contact Us

For any questions or assistance with returns and refunds, reach out to us:

• Email: support@petalmart.com
• Phone/WhatsApp: +91 9444354165

We’re here to ensure your shopping experience with PETALMART & CO is delightful and worry-free.