Shipping and Delivery Policy

At PETALMART & CO, we aim to provide a seamless shopping experience, including reliable and timely delivery of your orders. Please read our Shipping and Delivery Policy to understand the terms and process related to shipping your purchases.

1. Shipping Destinations

1.1 Domestic Shipping:
We ship across India to all major cities and towns.

1.2 International Shipping:
Currently, we do not offer international shipping.

2. Shipping Charges

2.1 Standard Shipping:
Shipping charges are calculated based on your order value, delivery location, and shipping method selected at checkout.

• Orders above a certain value may qualify for free shipping (if applicable, details provided at checkout).

2.2 Additional Costs:
For remote or non-serviceable areas, additional shipping charges may apply.

3. Delivery Timeframes

3.1 Order Processing Time:

• Orders are processed within 1–3 business days after payment confirmation.
• During sales or festive seasons, processing times may be slightly longer.

3.2 Estimated Delivery Times:

• Standard Delivery: 5–7 business days.
• Express Delivery (if available): 2–4 business days.

Delivery timelines are approximate and may vary depending on your location and courier service availability.

4. Tracking Your Order

• Once your order is shipped, you will receive an email or WhatsApp message with tracking details.
• You can track your order using the tracking number provided.

5. Failed Deliveries

5.1 Incorrect Address:
Please ensure that your delivery address is accurate. PETALMART & CO is not responsible for failed deliveries due to incorrect or incomplete addresses.

5.2 Missed Deliveries:
If delivery is missed, the courier service will attempt re-delivery. After multiple failed attempts, the package may be returned to us, and additional shipping charges may apply for re-shipment.

6. Delays in Delivery

6.1 Unforeseen Delays:
Delivery may be delayed due to:

• Weather conditions.
• National holidays or festive seasons.
• Courier service disruptions.

6.2 Notification of Delays:
We will notify you promptly in case of any significant delay in your shipment.

7. Damaged or Missing Items

7.1 Damaged Packages:
If your package is damaged upon receipt, please:

• Refuse delivery and inform us immediately.
• Contact us with images of the damaged package and its contents.

7.2 Missing Items:
For any missing items in your order, notify us within 48 hours of receiving the package.

8. Delivery Address Changes

Changes to the delivery address can be requested before the order is shipped. Once shipped, the address cannot be modified.

9. Contact Us

For shipping-related inquiries or assistance, please contact:

• Email: support@petalmart.com
• Phone/WhatsApp: +91 9444354165

At PETALMART & CO, we are committed to delivering your orders with care and efficiency. Thank you for choosing us!